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knowledge

Measure and Manage
Biz StrategyFinanceGovernance

Measurement ≠ Data ≠ Information ≠ Knowledge ≠ Action

You can't manage what you can't measure. This often cited quote by Peter Drucker lies at the heart of many things: change management, quality management, staff diversity, environmental footprint, CO2 output … you know it. This is why many millions of dollars, and countless hours, have been invested in creating suitable measurement tools. It's just that: Measurement ≠ Data ≠ Information ≠ Knowledge ≠ Action.
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Mistakes and Learning
Biz StrategyGovernanceOpinions

Continuous Learning Mistakes: When time teaches to know better

Knowledge and data are two interesting entities: essential for decisions at any one time. And yet evolving with time. And with that, decisions taken some time ago, possibly decades earlier, may prove flawed – in hindsight. But what if years down the road these insights are resurfaced and either proven to be partially or fully inaccurate? What if the nuggets are suddenly being used in a context that has shifted significantly since? What if our best intended and best-possible informed statements of the past are called out years, decades later? A few thoughts on this dilemma.
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